r77 Casino Privacy Policy

This privacy policy ("Policy") applies to the r77 Casino platform and all services under it. In this policy, "we", "us", or "r77" refers to the authority operating the platform; "you" or "user" refers to any person who visits r77's website or uses the services as a registered member.

By creating an account on our platform or using our services, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the overall framework for managing your account and information.

We handle your personal information in accordance with applicable data protection regulations in Bangladesh. If you have any questions about data protection, you can speak with us directly through the contact details provided at the end of this policy.

r77 may collect the following types of information:

2.1 Personal Identification Information

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number
• Current and permanent address
• Password (encoded — stored in encrypted form, never kept in readable form)

2.2 Financial Information

• Deposit and withdrawal transaction records
• Payment information processed through bKash, Nagad, Rocket, Upay, or bank transfer
• Account balance and bonus history

Complete details of any payment method (such as a full mobile account number or bank account number) are not stored on our servers — only transaction references and partial details are kept.

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser version and language preference
• Session duration, pages visited, and game history
• Login and logout time and date

2.4 Communication Information

• Records of conversations with our support team via live chat or email
• Communications relating to complaints, requests, or feedback

r77 collects and uses your information only for specific and legitimate purposes. The main purposes are detailed below:

3.1 Account Management and Service Delivery

Your information is used to complete your registration, process deposit and withdrawal transactions, provide bonuses and VIP benefits, and ensure customer support. Information is also required to manage the minimum ৳100 deposit and minimum ৳500 withdrawal limits.

3.2 Identity Verification and Security

Information is collected under the KYC (Know Your Customer) process to prevent fraudulent activity, counter money laundering, and maintain platform security. Automated monitoring systems remain active to detect suspicious transactions or account activity.

3.3 Responsible Gaming Support

We believe healthy entertainment is the best entertainment. Under our Responsible Gaming programme, your gaming habits may be monitored and automatic alerts or limit recommendations may be issued if needed.

3.4 Product Improvement and Personalised Experience

Information is used to analyse which games or features are used most in order to improve the overall quality of the platform, and to display relevant promotions and offers based on your preferences.

3.5 Legal Compliance

Information may be used to fulfil obligations to store and provide data upon valid requests from government or legal authorities.

r77 adopts industry-standard technical and administrative measures to protect your information.

4.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords are stored using industry-standard hashing algorithms.
• Firewalls and access controls are active to prevent unauthorised access to servers and databases.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

All your information is retained while your account is active. Even after an account is closed or deleted, certain information may need to be retained for a defined period due to legal requirements. Financial transaction records are generally kept for the legally mandated retention period.

4.3 Staff Access

Only authorised staff may access your information, and only when required for specific work purposes. All staff are bound by strict confidentiality agreements, and any misuse of information is subject to disciplinary action.

r77 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Payment Processing

Approved payment service providers including bKash, Nagad, Rocket, and Upay receive only the minimum information necessary to complete transactions. These third parties operate under their own privacy policies and are contractually prohibited from sharing information with anyone else.

5.2 Game Software Providers

Game software companies including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe may receive specific session data to operate games. This information is not personally identifiable and is used solely for the proper functioning of games.

5.3 Legal and Regulatory Authorities

Information may be provided in compliance with applicable law upon valid court orders or requests from government authorities. In such cases, we will make every effort to notify the user in advance, unless prohibited by law.

5.4 Business Transfers

In the event of a change in business ownership or a merger, your information may be transferred to the new owner, but the terms of this policy will remain in effect.

r77's website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: For remembering language preferences and other settings.
• Analytics Cookies: For understanding which pages are used most. This information is analysed in aggregate and does not directly identify any individual.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

As a member of r77, you have certain important rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the stored information.

7.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information in your account. Most information can be changed directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you have the right to request deletion of your information. However, some information may need to be retained due to legal obligations — in that case, we will inform you of the reason.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of analytical processing. If you contact our support team, we will act according to your preference.

You may request closure of your r77 account at any time. Before the account is closed, all active bets, pending withdrawals, and active bonuses must be settled.

Even after the account is closed, we may retain the following information:

• Financial transaction records (as required by law)
• KYC verification documentation
• Account activity logs (for potential fraud investigation purposes)

After the applicable legal retention period has expired, this information is securely deleted.

r77 is an adult entertainment platform. Registration or use of the platform by anyone under the age of 21 is strictly prohibited.

We do not intentionally collect any information from minors. If we are informed or become aware that a minor has created an account, that account will be immediately closed and the associated information deleted.

If parents believe their child has used this platform, please contact our support team without delay.

r77 reserves the right to review and update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified by email or through the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

We recommend that you visit this page regularly. To learn more about r77, see our About Us page, which contains details about the platform's operations and values.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. r77's support team is available 24 hours a day, 7 days a week in Bengali and English.

11.1 Contact Methods

• Live Chat: Log in to the platform and use live chat directly — the fastest way to get a response.
• Email: [email protected]

11.2 Complaints Process

After a data protection complaint is submitted, we will endeavour to provide an initial response within 7 business days. Complex matters may take longer to resolve, but we will keep you informed at every step.

For answers to common questions, see our FAQ section, which contains detailed answers to common queries about accounts, payments, and the platform.